Privacy Policy - BlendSpace AI

Introduction

BlendSpace AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform and services (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when using our Service, including:

Account Information: Email address, username, password, and profile information when you create an account
Payment Information: Billing address and payment method details (processed securely through Stripe)
User Content: Messages, prompts, uploaded files, and generated content when using our AI features
Communications: Feedback, support requests, and correspondence with us

Information Collected Automatically

When you access our Service, we automatically collect:

Device Information: Browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent, and interaction patterns
Log Data: IP address, access times, error logs
Cookies: Session cookies and analytics cookies (see Cookie Policy below)

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our AI platform and features
Account Management: To create and manage your account, process payments, and provide customer support
Personalization: To customize your experience and provide relevant features
Communication: To send service updates, security alerts, and promotional materials (with your consent)
Analytics: To understand usage patterns and improve our Service
Security: To detect, prevent, and address technical issues, fraud, and abuse
Legal Compliance: To comply with legal obligations and enforce our terms

AI Model Training Disclosure

🔒 We Do NOT Use Your Data to Train AI Models

Your conversations, prompts, and generated content are NOT used to train or improve any AI models. Your data remains private and is only used to provide the Service to you.

We use third-party AI providers (OpenAI, Anthropic, Google, etc.) to power our features. Each provider has their own privacy policies. However, we configure our API access to opt out of training data usage where available.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third parties who help us operate our Service (payment processors, cloud hosting, analytics)
AI Providers: Your prompts are sent to AI model providers to generate responses (subject to their privacy policies)
Legal Requirements: When required by law, court order, or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: For any other purpose with your explicit consent

Data Security

We implement industry-standard security measures to protect your information:

Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls: Strict access controls and authentication requirements
Infrastructure: Secure cloud infrastructure with regular security audits
Monitoring: Continuous monitoring for security threats and vulnerabilities

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

Account Data: Retained while your account is active and for 30 days after deletion
Conversation History: Stored until you delete it or close your account
Generated Content: Stored until you delete it or close your account
Payment Records: Retained for 7 years as required by law
Usage Analytics: Anonymized and retained indefinitely for service improvement

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Request your data in a portable format
Opt-Out: Unsubscribe from marketing communications
Restrict Processing: Limit how we use your data

To exercise these rights, please contact us at [email protected].

Cookie Policy

We use cookies and similar technologies:

Essential Cookies: Required for the Service to function (authentication, security)
Analytics Cookies: Help us understand usage patterns (can be disabled)
Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers from the EU/UK.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

Legal basis for processing (consent, contract, legitimate interests)
Right to lodge a complaint with a supervisory authority
Right to withdraw consent at any time
Right to object to automated decision-making

CCPA Compliance (California Users)

California residents have the following rights under CCPA:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your rights

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]